Shipping policy

Thank you for shopping with Zephyr Cycling. This Shipping Policy explains how we process and deliver your order.

Order Processing

Orders are processed within 1-3 business days after payment confirmation (excluding weekends and public holidays). During pre-order or limited-collection launches, processing may take up to 7-14 business days - the estimated dispatch date will be shown on the product page.

Domestic Shipping (Thailand)

We ship nationwide via Kerry Express / Thailand Post / Flash Express. Standard delivery takes 2-5 business days after dispatch, depending on destination. A tracking number will be sent to you by email or SMS once your order ships.

International Shipping

We currently ship to select countries across ASEAN and internationally. International delivery typically takes 7-21 business days depending on destination and customs processing. Any import duties, taxes, or customs fees are the responsibility of the customer and are not included in the item price or shipping cost.

Shipping Fees

Shipping fees are calculated at checkout based on destination and order weight. Free shipping thresholds, when offered, will be stated at checkout or in an active promotion.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and courier link.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please contact us at info.zephyrbike@gmail.com with your order number and we will investigate with the courier on your behalf.

Contact

Zephyr Apparel (Thailand) Co., Ltd.
2456 Soi Pattanakarn 58, Suan Luang, Suan Luang, Bangkok 10250, Thailand
Phone: +66 93 292 8949
Email: info.zephyrbike@gmail.com