Refund policy
Returns & Exchanges
We want you to love your Zephyr gear. If something isn't right, we're happy to help.
Return Eligibility
- Items may be returned within 14 days of delivery.
- Items must be unused, unworn, unwashed, and in original condition with all tags and packaging intact.
- Sale items, custom/made-to-order pieces, and intimate apparel (base layers) are final sale and not eligible for return, unless defective.
How to Request a Return
Contact us at info.zephyrbike@gmail.com with your order number and reason for return. Once approved, we will provide return instructions. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are issued to the original payment method within 7-14 business days. Original shipping fees are non-refundable.
Exchanges
Size or color exchanges are subject to stock availability. Please contact us to arrange an exchange.
Order Cancellations
- Orders may be cancelled free of charge before they are processed for shipment.
- Once an order has shipped, it can no longer be cancelled and must instead follow the return process above.
- Pre-order/limited-collection cancellations may be subject to different terms, which will be communicated at time of purchase.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info.zephyrbike@gmail.com with photos of the issue, and we will arrange a replacement or refund at no cost to you.
Contact
Zephyr Apparel (Thailand) Co., Ltd.
2456 Soi Pattanakarn 58, Suan Luang, Suan Luang, Bangkok 10250, Thailand
Phone: +66 93 292 8949
Email: info.zephyrbike@gmail.com